There are a variety of reasons why a pet's profile will need to be removed, such as a pet has passed away.
Please make sure to select the right profile that is to be removed. Once the button is clicked the profile is deleted. If the wrong profile was selected and removed, simply create a new profile for the dog or cat.
On the Web (recommended)
- Click on My Pets in the left hand menu
- Click on the photo of the pet you want to remove
- Click the Edit Pet button under the photo
- Click the Remove Pet button
- Follow the prompts
On the App
- Tap the More icon in the bottom right corner
- Tap on the thumbnail photo of the dog/cat
- Tap the Down Arrow (Chevron) in the top right below Edit
The following steps are the same on mobile devices and the web
- Click or tap Remove this pet
- The profile will be deleted